We are committed to providing you with a convenient, safe and reliable after-sales service experience. Ensure your personal information security and provide you with better services, we take your privacy very seriously. Before using this app, please read the following Privacy Statement carefully to understand how we collect, use and protect your personal information.

Information Collection

      1. Registration: In order for you to use our application, we need you to provide a valid email address to register. We will collect your email address and treat this information confidentially.

      2. Personal Information: With your consent, we need you to fill in personal information. Your personal information will include such as your name, contact details, etc. This information will be used to provide after-sales services, including product repair requests and tracking repair progress. The personal information you provide will only be used by us to provide after-sales services, and we will take reasonable security measures to protect the security of your personal information.

      3. Usage Information: When you use our application, we may collect data such as your device information, log information and operation records. This information will be used to improve our app functionality and user experience and will not be directly linked to your personal identity.

Use Of Information

      1. Providing services: The personal information we collect will be used to provide you with after-sales services, including browsing of product manuals, maintenance methods video tutorials and other materials, as well as product repairing service applications and tracking services. We will ensure that your personal information is only used to the extent necessary and will not share it with any third party unless we have your express consent or are required by law.

      2. Statistical Analysis: In order to improve our application and provide better services, we may perform statistical analysis and data mining on the information. These statistics will be anonymized and used for internal purposes only and will not contain any information that can directly or indirectly identify you personally.

Information Protection

      We take strict security measures to protect your personal information from unauthorized access, use or disclosure. We use encryption technology to protect the transmission and storage of data and to restrict access to your personal information. We will do our best to ensure the security of your personal information, but please note that the Internet is not an absolutely secure environment, so we cannot fully guarantee the absolute security of information.

Information Storage and Transmission

      Your personal information may be transmitted and stored on our servers or on the systems of third party service providers. We take security measures to protect your personal information. Where required by law, we may disclose your personal information to relevant regulatory or law enforcement authorities as required by applicable laws and regulations.

Deletion of User Account

      You can request to have your account deleted at any point in time. You agree that account deletion may only be requested to our team if you are the owner of account and assigned email.

      Any account information must be verified by our team either by email or phone before proceeding with account deletion or removal. After account deletion, all data is removed and cannot be retrieved.

      For any questions, or if you wish to request to have your account deleted, please email service@zs-shiyu.com

Privacy Protection for Minors

      This application is not intended for users under the legal age of majority. If you are a user under the legal age of majority, please use our App under the guidance of a guardian, and we recommend that guardians pay special attention to the personal information of minors.

Privacy Policy Update

      We may update this Privacy Statement from time to time to reflect changes in our privacy practices and legal requirements. We will notify you of any major changes by posting an updated version in the App or by other appropriate means. Please periodically review this Privacy Statement to understand how we protect your personal information.